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Trimble R7 and 5700 Firmware issue for receivers with FW less than 2.3

Trimble has indicated that there is an issue with their firmware that will cause the 5700 and R7 models to become inoperable after the GPS week roll over on 14 FEB 2016. The issue also affects the 4700/4800 series receivers too, but there is no solution to fix it. If your receiver is running with a  firmware less than 2.3 it will need to be updated in-order for it to operate again.

To assist the UNAVCO community we have written instructions on how to upgrade your firmware to 2.32 and a copy of the program that is needed to upgrade to 2.32.  The attachments are available below. If you have bad data, instructions are also below too on how to correct for the week offset.

 

Please note that it is most likely that you will need a warranty code password to update you receiver. The receivers expiration warranty date can be found using WinFlash.  If is older than 1/2004 you need to send your  list of serial numbers to Trimble and request the codes. 

 

UPDATE 16 APR 2016: Email addresses for requesting codes:

UNAVCO Community members : marc_dahlberg@trimble.com

non UNAVCO Community members :Sales_TrimbleProtected@Trimble.com

 

The following is a statement from Trimble that explains the issue.

Trimble message:

On February 14, 2016, certain older versions of Trimble firmware will experience what is akin to a GPS week rollover.  Trimble 4700 and 4800 GPS receivers, that are long obsolete and end of service, will not handle this rolloverevent properly and will experience erratic and unreliable behavior for time and date reporting.  As those receivers will interpret the GPS time in error by 1024 weeks, receiver data outputs will have the wrong time reference.  This will negatively impact subsequent systems that are communicating with that receiver, potentially including the rejection of data packages.

More recent Trimble GPS/GNSS receivers types, including Trimble 5700, NetRS, NetR3, NetR5, NetR8, and NetR9 with current firmware are not impacted by the upcoming rollover on February 14, 2016. 

Further testing has shown the 4000SE/SSE/SSi will also handle the rollover without issue.

For the single 5700 receiver listed, this can be updated to firmware v2.30 or higher and will be fine.  All NetRS receivers  reported showed firmware versions which are not impacted (v1.1-0 or higher).  All firmware versions for the NetR3/5/8/9 platforms  are unaffected.  

Unfortunately, there is no technical solution available for the Trimble 4700 and 4800 GPS receivers to correct this issue. 

Regarding communications, every receiver model is being handled by their respective Business Areas within Trimble as far as how they communicate the rollover to their users.  In our case, while these impacted receivers reside within other Business Areas, we are reaching out to our users in cases where we're aware they are running such units to give a more advanced heads up.

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IMPORTANT: For users who have bad data that was collected after 14FEB16.

You can correct for the week offset in the data by using TEQC to create your RINEX data. By using the "-week" flag in TEQC, you can force the correct week to be used when creating RINEX files.

e.g  teqc  -week #### FILENAME.dat > FILENAME.obs  (where #### is the GPS week number that that the data was collected on).


For  example, here is a RINEX file created using just the raw data file and no TEQC flags:

-Unknown-           -Unknown-                               OBSERVER / AGENCY
0440100569          TRIMBLE 5700        1.24                REC # / TYPE / VERS
00000000            TRM41249.00     NONE                    ANT # / TYPE
 -1282457.3621 -4718377.6066  4084178.4582                  APPROX POSITION XYZ
        0.0530        0.0000        0.0000                  ANTENNA: DELTA H/E/N
     1     1                                                WAVELENGTH FACT L1/2
     7    L1    L2    C1    P2    P1    S1    S2            # / TYPES OF OBSERV
    17                                                      LEAP SECONDS
 SNR is mapped to RINEX snr flag value [0-9]                COMMENT
  L1 & L2: min(max(int(snr_dBHz/6), 0), 9)                  COMMENT
  1996     7    12    18    32   30.0000000     GPS         TIME OF FIRST OBS
                                                            END OF HEADER


Here is the same data  but this time the  '-week 1885' flag was used:

-Unknown-           -Unknown-                               OBSERVER / AGENCY
0440100569          TRIMBLE 5700        1.24                REC # / TYPE / VERS
00000000            TRM41249.00     NONE                    ANT # / TYPE
 -1282457.3621 -4718377.6066  4084178.4582                  APPROX POSITION XYZ
        0.0530        0.0000        0.0000                  ANTENNA: DELTA H/E/N
     1     1                                                WAVELENGTH FACT L1/2
     7    L1    L2    C1    P2    P1    S1    S2            # / TYPES OF OBSERV
    17                                                      LEAP SECONDS
 SNR is mapped to RINEX snr flag value [0-9]                COMMENT
  L1 & L2: min(max(int(snr_dBHz/6), 0), 9)                  COMMENT
  2016     2    26    18    32   30.0000000     GPS         TIME OF FIRST OBS
                                                            END OF HEADER


Attached Files (2)
Comments (5)
Comment by Jim Normandeau on Thu, Aug 30th, 2018 at 3:20 AM
Contact Trimble regarding fees.
Comment by john Jaime Salas on Wed, Aug 22nd, 2018 at 4:14 PM
Hi, can you confirm is there is a fee for the firmware Trimble 4800, because my equipment don´t take a data, thanks
Comment by Paco Gomez on Thu, Apr 13th, 2017 at 5:58 PM
I realize this is about a month late, but in case it helps, there should not be a fee. I upgraded my FW last May. As indicated above, contact the Trimble rep (Marc Dahlberg) and he should be able to help you. Paco
Comment by Salmon on Tue, Apr 4th, 2017 at 4:47 AM
Excelente ayuda... tenia el mismo problema (GPS week roll over) con mi Trimble 5800 (firmware 2,21), y actualice a 2,31 y solucionado!!! gracias..
Comment by Matthew Bodnar on Mon, Mar 6th, 2017 at 8:00 PM
Hi, Can you confirm if there is a fee for the FW code from Trimble for the legacy 5700 FW?
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Last modified: Monday, 12-May-2014 00:18:29 UTC